Cancellation & refund policy

Last updated: 3 October 2026

Because every project is custom work, refunds depend on how much work has been completed. This policy explains when you can cancel and what you will get back.

Cancellation by the client

• Before work starts: if you cancel within 48 hours of paying the advance and before work has begun, you receive a full refund.
• After work starts: you may cancel at any time by email. I will charge for work completed up to that date (based on completed milestones or hours logged) and refund the remaining unused amount, if any. You receive all work completed so far.
• Completed milestones: payments for milestones that have been delivered and approved are not refundable.
• Hourly and maintenance work: hours already worked are not refundable. Unused prepaid hours or the unused portion of a monthly plan cancelled before the month starts are refunded.

Cancellation by the developer

If I am unable to complete your project for any reason, I will refund all amounts paid for work that has not been delivered.

Non-delivery or quality issues

If delivered work does not match the agreed scope, I will fix it at no cost. If I cannot fix it within a reasonable time, you are entitled to a refund of the payment for that milestone.

How to request a refund

Email thisisrsrahul@gmail.com with your name, project name, the payment date and the Razorpay payment ID. I will reply within 3 business days.

Refund timeline

Approved refunds are processed within 5–7 business days to the original payment method through Razorpay. Depending on your bank, the amount may take a further 5–10 business days to reach your account. For international cards, the refunded amount in your currency may differ slightly from the original charge because of exchange-rate changes; bank conversion fees are not refundable.

Contact